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Anmeldungsdatum: 11.12.2021
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 Verfasst am: 14. Jul 2022 10:45 Titel: 'If passengers don't want to incur the penalty, then be ther |
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'If passengers don't want to incur the penalty, then be there': Grab drivers cheer move to shorten waiting time grace period
Grab drivers cheered the ride-sharing platform's move to charge commuters a penalty for being more than three minutes late, with those who spoke to CNA indicating that it is a “fair” move.
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The change takes effect next Monday (Jul 1 . Currently, commuters have to pay the penalty only if they are more than five minutes late.
Users will be automatically charged a waiting fee of S$3 per five-minute waiting block if they keep the driver waiting for longer than three minutes. A S$4 fee applies if a passenger cancels a booking more than three minutes after accepting one.
The change will affect all rides, except for those booked under GrabExec, Grab Exec6, GrabAssist and GrabAssist Plus.
One driver, 38-year-old David Lee, told CNA that he is glad that Grab is making the waiting time grace period shorter.
“Although I don’t know if this action will help to better educate riders to be ready before booking their ride, I just hope it does,” he said.
Fellow driver, Michael (not his real name), who has been driving since 2015, pointed out that Grab’s system is “fair”.
“If the passengers don’t want to incur the penalty, then be there ... We just want to pick up the customer, move on to the next one. We don’t want to sit there and be idle,” the 53-year-old said.
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